Toll-Free Number
800 987 787

Privacy statement pursuant to art. 13 of Legislative Decree no. 196/2003

Code for the Protection of Personal Data

This document describes how Convergenze S.p.A. manages the processing of personal data belonging to the users who visit its site and web platforms.

This statement only concerns the site and the technical management of web platforms Open Net and Web Mail belonging to Convergenze S.p.A.

The Data Controller

After visiting this site, data relating to an identified or identifiable natural person may be processed. The data controller is Convergenze S.p.A.

Types of Data Processed - Browsing data

The computer systems and software routines used to operate this website acquire, during normal operation, some personal data whose transmission is implicit in the communication protocols of the Internet.

This information is not collected to be associated with identified subjects, but by its very nature could, through processing and association with data held by third parties, identify users.

This category of data includes IP addresses or domain names of the computers used by the users to connect to the site, URI (Uniform Resource Identifier) addresses of the requested resources, time of such requests, method used for submitting a request to the server, size of the file obtained in response, the numerical code notifying the server response status (successfully performed, error, etc.) and other parameters regarding the operating system and IT environment of the user.

These data are used with the sole purpose of obtaining anonymous statistical information regarding the use of the site and to check its correct functioning. The data could be used to ascertain a liability in case of any computer crimes against the website.

No data deriving from the web service will be disseminated.

Method and Persons in Charge of Processing Data

Personal data are processed by automated tools for the time strictly necessary to achieve the purposes for which they were collected.

Data processing related to the services on this website are handled by authorized personnel of Convergenze S.p.A. or by persons in charge of occasional maintenance.

Specific security measures are observed to prevent the loss of data, illicit or incorrect use and unauthorized access.

No data deriving from browsing this website will be disseminated.

Personal data provided by users who request dispatch of informative material (newsletters, answers to questions, etc..) are used only to provide the service or assistance requested and are communicated to third parties only if this is strictly necessary.

Provision of Data

Aside from the browsing data described above, users are free to provide personal data in the request forms to receive further information on our services or communications.

However, failure to provide such data may make it impossible to execute the request.

Data Supplied Voluntarily by the User

When users visit a part of the site that requires the collection of personal data, there is always a link to this statement and, if necessary, they are required to give their consent.

The optional, explicit and voluntary sending of e-mails to the e-mail addresses listed on this site involves the acquisition of the sender's email address, which is necessary to reply to their requests, and any other personal data included in their messages.

Below is given specific information regarding the pages of this site designated for special services on demand or through which it is possible to acquire additional data.

Processing Following a Contact Request

The personal data provided voluntarily by the users through the 'Contact Us' pages and e-mail addresses on this site:

  1. are processed by automated tools mainly to:
    • ensure a reliable and timely response and meet the users' requests;
    • fulfill obligations required by laws, rules regulations of the European Community and instructions issued by judicial authorities;
    • will be used to evaluate, improve and give more efficient services to meet the ever growing needs of the users.
  2. May be processed by sales and customer service staff, by IT personnel in charge of ensuring the functionality of the systems, data security and backup, by other employees within the limits of the tasks they have been assigned as established by company procedures and by others parties who provide services that help satisfy the users' requests to the extent required for the performance of their duties.
  3. Can be communicated or made available:
    • to persons authorized by the laws and regulations of the European Union, within the limits set by such laws and regulations;
    • to the staff who answers the users' queries, to the extent strictly necessary to carry out their tasks.

Finally, the law requires the acquisition of the user's consent for the processing of judicial data and data considered "sensitive" (i.e. the data "that could reveal racial or ethnic origin, religious orientation, philosophical views or of other kind, political opinions, membership of political parties, labor unions, religious organizations, philosophical associations and and personal data disclosing health and sex life"); therefore, in view of the fact that, when applying for contact, the user may communicate information falling into these categories, in compliance with art. 26 paragraph 1 of Legislative Decree no.196/2003, Convergenze S.p.A. will ask for the user's consent. If such consent is denied, it may not be possible to fulfill the user's requests.

Cookie Policy

Our Cookie Policy is available at:

User's Rights

The person to whom the personal data refers has the right to obtain confirmation, at any time, as to whether such data exists, know its content and origin, verify its accuracy and request its integration, updating or correction (art. 7 Legislative Decree no. 196/2003).

According to the same article, the user has the right to request cancellation, transformation into anonymous form or block of data treated in violation of the law, and oppose to its treatment for legitimate reasons.

Requests should be sent to Convergenze S.p.A.:

  • by email to;
  • by registered mail to Convergenze S.p.A. via Seliano 2, 84047 Capaccio SA;
  • by calling the toll free number 800 987 787.

Updates to This Statement

This statement may be updated or changed, in which case the modifications will appear highlighted in the new version.

Legal Validity

For legal purposes, only the Italian version of this document is valid.